Employee Motivation in the Hospitality Industry

Abraham Maslow proposed a theory that is focused on the fulfilment of human needs in order to develop motivation. Physiological needs, safety needs, social needs, esteem needs, and self-actualization requirements are all motivational needs. To begin, physiological needs such as food, shelter, and clothing are the most important. These requirements can be met by obtaining a pay and wages, as well as creating a safe working environment. Second, safety concerns both physical and financial security(Kioko, 2018). This demand can be met by the company by offering benefits such as retirement programs. Finally, social needs refer to a person's desire to belong and be accepted by others. Employees desire positive interpersonal relationships in order to participate in collaboration. Fourth, esteem wants are the desires to be recognized by others, such as societal value, which eventually leads to self-respect and prestige. Finally, self-actualization refers to a person's desire to reach t...

Focusing on employee motivation should begin with a review of the present situation of the global hospitality business. When the current situation is taken into account, it is evident that the pandemic slows economic growth, making the globe poorer as unemployment rises and the economy shrinks. As a result, a thriving tourist sector is required, as is a concerted effort to reorient it toward sustainability. Tourism enterprises are seasonal, and they barely scrape by the rest of the year; as a result, they rely on the tourist season to generate enough money to support the rest of the year. Travel brokers, hotels, and other businesses were hampered by the rapid cancellation of bookings ( Seyfi and Hall 2020). Other small and medium-sized travel agents and hotels temporarily shuttered their doors to cut overhead costs and possible losses, while they opted to lay off their temporary workers and trainees to decrease operational expenditures. As a result, the COVID-19 is a once-in-a-lifetime...

Is employee turnover critical for an organization?  Employee turnover is one of the main problems existing in the hospitality industry. Number of studies done on this matter will not be sufficient as it is required to be further investigated because the hospitality industry is heavily depended on human resources. As retaining of employees is complex and it is a job that never ceases to end, every company is facing with the problem of employee retention. A perfect strategy of retention is impossible as the best managers sometimes have problems keeping the top-quality employees in check. Motivation is a great solution for this as the employee turnover is affected by the job satisfaction of employees and the motivation is mainly related to that. For a company the most valuable assets are employees and people. Because of different reasons the rate of turnout might high. It might be from surroundings of a person or a company. Pull and push factors are the key factors which is the c...

What is it that keeps us from being motivated?  Are there any motivational issues we've had to deal with?  How do we change it?  Can we identify them as challenges to find a solution for it? It should go without saying that a driven person would behave in such a way that he or she will maximize the chances of accomplishing goals. Therefore, this post will look into the challenges of employee motivation as it has been said in my previous posts that employee motivation is critical to a company's success.  Let's consider a worker who isn't extremely determined working. They are presumably working all the more leisurely, deferring obligations, and squandering life on their telephones. They are oblivious to their current circumstance and aren't investing any energy in their assigned tasks. This isn't just a misuse of assets but it might also affect other employees. It can keep an organization from creating excellent work or accomplishing vital cutoff times. On the op...

  The word "Hospitality" transformed from "Hospice" derived from the medieval times when people offered accomodation and a place to rest for weary travelers (Johnson, 2010). The act of receiving guests as an act of goodwill to provide comfort and care is the essence of hospitality. It can be further extended by providing additional services as reception and entertainment. Overtime it turned into an industry when multiple people and companies offered the same service as a business. Today the hospitality industry has significantly evolved with the involvement of technology and the competition embedded within.  Employees of Sri Lankan hospitality industry The hospitality industry of Sri Lanka witnessed an extreme growth in business after the end of its three decade long civil war. At one point it contributed to the foreign exchange earner of the country as the third highest. As of 31st March 2018, Sri Lanka had around 2,131 establishments under the tourist accommodatio...

The hotel manager's staff is responsible for looking after visitors and providing them with a positive experience. The degree of participation from visitors will improve if the personnel is bright and motivated, and their attitude will adjust to match who is serving them. If one were to consider themself as a hotel owner or a staff manager: they must ensure that their personnel are onboard with the hotel's vision and mission. It can also be simplified as the happiness of your customers depends on your hands while ensuring a memorable smooth service is provided through your employees.  Owners and managers must have or work on developing sophisticated communication skills and a desire to be in frequent touch with the people in the industry. You will create a far better connection with personnel if you are friendly and approachable, and they will feel more comfortable offering and accepting criticism.  In order to reap the benefits of staff motivation, hotel executives can freque...

A term that is popular amongst us now more than ever. We see it pop up as a recommended video on YouTube, a quote posted on Instagram or even something that organizations provide to their employees in various different creative ways. But what is motivation? Why do we need it? Where do we get it from? Though there may be a purpose to perform any task in our day-to-day life, it’s through motivation we make ourselves initiate the performance of actioning the task (Kreitner, 1995). It can be from drinking a glass of water to calling a friend to say “Hi!” or even as simple as serving our selection of food on our plate. Some theorists have defined motivation as a drive built in one’s self to satisfy an unsatisfied task but in an organization, it can be defined as the drive built to achieve organizational goals (Lindner, 1998).  Employees were considered as just another factor required for production or service of an organization in the history. With time people have come to the realizati...